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Business Applications

Joy Performance & Fitness

Client Joy Performance & Fitness
Year 2021
Type Business Applications
Joy fitness is a female-friendly boutique fitness centre located in WanChai. They needed help in digitalizing the sales and operation systems, including reservation & attendance, payment, commission calculation etc, in order to enhance the business efficiency and user experience.
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APPROACH OF PROJECT

Everything goes digital

From online application, contract agreement, invoice & receipt to email notification, we helped Joy Fitness to streamline their operational processes by going digital. All the customer information is re-organised and well-stored in a new database, which is easier for search and analysis.

Besides, customers and trainers are able to keep track of the latest lesson status, including attendance, remaining lesson, from a digital report.

Automation is the key for customer success

Whatsapp chatbot and automation are well-set for Joy Fitness to make class announcements and reminders to their customers. Less manual effort, higher efficiency.

User-friendly design always win

We have also revamped the website to be mobile-responsive and the WebApp is now available for all kinds of digital devices. Customers are able to access their QR code in the customer portal easily.
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RESULT

After moving Joy Fitness to a digital & automated world, there is no demand for hiring a receptionist as the workflow is smooth and efficient.

Also, trainers are satisfied as the process of commission calculation is accurate, fast and clear.
All orders are handled well under the automated ecommerce system which allows Kaytiquette to focus on the business growth.

What our client says

What our client says

多謝你地幫手。客戶系統可以幫到我地慳返唔少時間,又可以做到人手做唔到既自動化工序。好高興可以繼續合作!
Donny