JCCSP / Carer Space Platform
A warm, public home for carers
The face of the project, jccarerspace.hk, gives Hong Kong’s elderly carers a calm, bilingual place to land — centre activities, the latest news and a curated resource centre, all designed to feel welcoming rather than clinical.
Caregiving skills, turned into a learning playground
The e-learning platform reframes carer training as a gamified theme park. Themed booths — loving yourself, the community, and caring for a loved one across communication, housing, mobility, food and medical needs — take carers through bite-sized, level-by-level lessons they actually enjoy finishing.
Self-help coaching, set on a friendly island
The e-coaching experience turns evidence-based coaching into an explorable archipelago. Each island — healthy living, mood care, warmth at home, restful sleep and more — hosts interactive scenes and characters that walk carers through real situations at their own pace, any time they need support.
Every carer’s story, mapped
The Carer Journey Map turns a carer’s lived experience into a visual timeline — roles, challenges, turning points and personal needs laid out along a single winding path — helping carers reflect on how far they’ve come, and helping the team meet them where they are.
One source of truth for 100+ frontline staff
Behind the scenes, an integrated case-management system replaced five disjointed tools — connecting admin, centre operations and assessment so 100+ staff across centres work from the same records, and 12,000+ carers and members have been assessed without data slipping through the cracks.
Self-serve insight, no analyst required
A Metabase-powered report builder lets operations teams answer their own questions on the fly — live need-hierarchy and utilisation insights that turn everyday service data into decisions, backed by a written performance-improvement plan.
Five systems, now one platform
JCCSP brought a fragmented landscape into a single, governed platform: carers find what they need in seconds, and live insight helps the Jockey Club and centres direct support to where it matters most.
