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Business Applications

JCCSP / Carer Space Platform

Client HKU x Jockey Club
Year 2024 Q3
Type CMS + CRM · LMS · Analytics
JCCSP (Jockey Club Carer Space Project) is a Jockey Club–funded smart platform for elderly carers — bringing the public website, self-help e-coaching & e-learning, centre activities and a full case-management system into one place. Horizon Tech built an integrated platform that replaced five disjointed systems, with 100+ operations staff across centres and 12,000+ carers and members assessed.
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APPROACH

One platform, one source of truth

Interconnected microservices replaced five disjointed systems, so carers, centres and funders all work from the same data — with security enhanced at every layer.

Self-serve insight with Metabase

An intelligent, Metabase-powered report builder gives operations teams and funders live dashboards — no analyst required.

Learning that feels like play

Two gamified tracks: a 7-day “Carer Wellness Island” e-coaching journey and a 7-booth e-learning course with medals, stamps and emailed certificates.

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RESULT

Resources in seconds, not hours

Carers find what they need quickly, and live need-hierarchy insights drive service decisions across every Carer Space centre.